Privacy Policy

Introduction

marcelino.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy complies with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Contact Us: Name, email address, phone number, company name, and message content
• Book Consultations: Name, email, phone number, company details, business challenges, and meeting preferences
• Subscribe to Communications: Email address and communication preferences
• Complete Forms or Assessments: Business information, operational details, and specific challenges

Information Automatically Collected

When you visit our website, we automatically collect certain information including:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages viewed, time spent on pages, navigation paths, referring URLs
• Cookies and Similar Technologies: As described in our Cookie Policy below

How We Use Your Information

We use the information we collect to:

• Provide Services: Respond to inquiries, schedule consultations, and deliver requested services
• Communicate: Send service-related communications, updates, and responses to your requests
• Improve Services: Analyze website usage to enhance user experience and service quality
• Marketing: Send newsletters and updates about our services (with your consent)
• Legal Compliance: Comply with legal obligations and protect our rights

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

Cookies We Use

We use cookies only for internal purposes to:

• Essential Cookies: Enable core website functionality (session management, security)
• Analytics Cookies: Understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

We do NOT:

• Sell cookie data to third parties
• Use cookies for third-party advertising
• Share cookie information with external partners for marketing purposes

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Sharing and Disclosure

We Do NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist in website operation (hosting, email services) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
• With Your Consent: When you explicitly authorize us to share your information

Your Privacy Rights

Rights for All Users

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, commonly used format

California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights including:

• Right to Know: Request details about the personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information (subject to exceptions)
• Right to Opt-Out: Opt-out of the sale or sharing of personal information (we don't sell data)
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit Use of Sensitive Personal Information: Limit our use of sensitive personal information
• Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

California "Shine the Light" Law: You may request information about our disclosure of personal information to third parties for direct marketing purposes (we don't engage in this practice).

European Union Residents (GDPR Rights)

If you are in the EU, you have rights including:

• Right to Access: Obtain confirmation of processing and access to your data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion under certain conditions
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at:

Email: privacy@marcelino.ai
Subject Line: Privacy Rights Request

We will respond to your request within:

• 30 days for general requests
• 45 days for California residents (with possible 45-day extension)
• 30 days for EU residents (with possible 60-day extension)

You will not be required to create an account to submit a request. We may need to verify your identity before processing your request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information including:

• Encryption of data in transit (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

If you are located outside the United States, please note that we may transfer your information to the United States. We ensure appropriate safeguards are in place for international transfers as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

marcelino.ai
Email: privacy@marcelino.ai
Response Time: Within 48 hours

For California Residents

Designated Agent for Privacy Requests:
Email: privacy@marcelino.ai
Subject Line: California Privacy Rights Request

For EU Residents

Data Protection Contact:
Email: privacy@marcelino.ai
Subject Line: GDPR Privacy Request

Summary of Key Points